Privacy policy

 

Last updated: April 21, 2025

This Privacy Policy describes how Turtle Creek ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from turtlecreek.us ("Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with the updated "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources over the past 12 months. How we collect and use this information depends on how you interact with us.

In addition to specific uses outlined below, we may use your information to:

  • Communicate with you

  • Provide and improve the Services

  • Comply with legal obligations

  • Enforce applicable terms of service

  • Protect the Services, our rights, and those of our users and others

What Personal Information We Collect

Information You Provide Directly:

  • Contact details (name, address, phone number, email)

  • Order details (billing address, shipping address, payment confirmation)

  • Account information (username, password, security questions)

  • Customer support communications

Information We Collect Automatically ("Usage Data"):

  • Device information, browser type, network connection

  • IP address

  • Site interaction and browsing behavior

  • Collected via cookies, pixels, and similar technologies

Information from Third Parties:

  • Shopify and related service providers

  • Payment processors

  • Marketing and analytics partners

How We Use Your Personal Information

  • Providing Products and Services: Processing payments, fulfilling orders, account management, shipping coordination, customer notifications.

  • Marketing and Advertising: Sending promotions by email, text, or mail; customizing your shopping experience.

  • Security and Fraud Prevention: Detecting, investigating, and acting against fraud, illegal activity, or breaches of security.

  • Communication and Improvement: Providing customer support and enhancing our Services.

Cookies

We use cookies to power and improve our Site and Services, run analytics, and support functionality.

For information about Shopify’s cookies, visit: https://www.shopify.com/legal/cookies

You can control cookie preferences via your browser settings. Please note that disabling cookies may affect your user experience.

We do not respond to "Do Not Track" signals. Learn more at http://www.allaboutdnt.com/.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers (payment processors, IT, fulfillment)

  • Business and marketing partners

  • Affiliates within our corporate group

  • Authorities to comply with law

  • Parties involved in business transactions (mergers, acquisitions)

Categories of Personal Information Disclosed:

  • Identifiers (name, address, email, phone)

  • Order information

  • Account information

  • Commercial and internet activity data

  • Geolocation (based on IP address)

We do not "sell" or "share" sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party sites.

Children's Data

We do not knowingly collect information from children under 16.
If you believe a child has provided us information, please contact us to request deletion.

Security and Retention of Information

We implement security measures to protect your data, but no method is 100% secure.

We retain personal information based on:

  • Account maintenance needs

  • Legal requirements

  • Dispute resolution

  • Operational needs

Your Rights

Depending on your location, you may have the right to:

  • Access your information

  • Delete your information

  • Correct inaccuracies

  • Port your information to another service

  • Restrict or object to processing

  • Withdraw consent for processing

You may also:

  • Opt out of promotional communications by using the unsubscribe link in our emails.

We may require verification before fulfilling certain requests. We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country.
We use legally recognized safeguards for cross-border data transfers.

Contact Us

If you have questions or would like to exercise your rights:

Email: devin@turtlecreek.us
Phone: 504-777-3248
Address: 4705 Saint Anthony Ave, New Orleans, LA 70122, USA