Effortless Replacement Guarantee

At Turtle Creek, we take a practical approach to product warranties, designed to keep things simple and efficient for both you and us. Instead of a traditional claims process with delays and fine print, we provide a straightforward solution that ensures you always have the gear you need, when you need it.

How It Works

• 3% Extra Units Included – Every bulk order comes with an additional 3% of units at no extra charge. These extras are provided upfront to account for any unexpected issues or mishandling, minimizing downtime and the need for replacements.

• Replacements in Future Orders – If additional units require replacement beyond the included extras, we’ll add them to your next order at no cost.

Why This Approach?

This system ensures you have backup units on hand without the hassle of filing claims or waiting on shipments. It also streamlines operations on our end, allowing us to provide consistent, reliable service. No unnecessary back-and-forth—just a practical, efficient way to keep your team equipped.

Turtle Creek flashlights are built for durability and reliability. This program covers any issues that arise from manufacturer defects or functional problems under normal use. This includes:

• Component or material failures
• Electrical or mechanical malfunctions
• Performance issues that impact normal operation

This coverage applies when the flashlight is used as intended. It does not cover damage caused by abnormally hazardous conditions, extreme misuse, or exposure to environments beyond the flashlight’s design limits, such as open flames or prolonged submersion beyond its waterproof rating.

For any questions or to request replacements in a future order, contact devin@turtlecreek.us.