Terms of service

 

Last updated: April 21, 2025

Welcome to Turtle Creek! These Terms of Service ("Terms") govern your access to and use of the website located at turtlecreek.us ("Site") and the services we offer (collectively, "Services"). Throughout the Site, the terms "we," "us," and "our" refer to Turtle Creek.

By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of Our Site

You may use the Site and Services only for lawful purposes and in accordance with these Terms.
You agree not to:

  • Violate any laws or regulations

  • Infringe upon or violate our intellectual property rights or the rights of others

  • Engage in any conduct that could damage, disable, or impair the Site

  • Use the Site to send unauthorized commercial communications (spam)

We reserve the right to restrict or terminate your access to the Site at any time without notice if you violate these Terms.

2. Purchases and Payment

When you make a purchase through our Site, you agree to provide current, complete, and accurate purchase and account information.
All purchases are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product or service availability, errors in pricing or product information, or fraud concerns.

All prices are listed in U.S. dollars unless otherwise stated. Taxes, shipping, and handling fees are additional and will be disclosed before you complete your purchase.

3. Shipping and Delivery

We will make reasonable efforts to fulfill your orders promptly.
However, shipping times are estimates and not guarantees. Turtle Creek is not responsible for delays due to carrier issues, weather, or other circumstances beyond our control.

Title and risk of loss for products pass to you upon our delivery to the carrier.

4. Returns and Refunds

Please review our Return and Refund Policy posted on the Site for detailed information on returns, exchanges, and refunds.

5. Warranty Disclaimer

Products sold on the Site are provided "as is" and "as available," without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Turtle Creek does not guarantee that the Site will be error-free, uninterrupted, or secure.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

6. Limitation of Liability

To the maximum extent permitted by law, Turtle Creek shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products purchased through the Site.

Our total liability to you for any claim arising out of or relating to the Site or the Services is limited to the amount you paid, if any, for the Services or product that gave rise to the claim.

7. SMS Messaging Terms

By providing your phone number at checkout, signing up via our Site, or otherwise opting into SMS communications, you agree to receive recurring text (SMS/MMS) messages from Turtle Creek, including messages related to your orders, customer service, promotional offers, and other marketing communications.

Message and data rates may apply. Message frequency varies.

You may opt out at any time by replying "STOP" to any message we send.
For customer support related to SMS messages, reply "HELP" or contact us at:

Your consent to receive SMS messages is not a condition of any purchase.

For more information, please review our Privacy Policy.

8. Intellectual Property

All content on the Site, including text, images, logos, graphics, videos, and software, is owned by or licensed to Turtle Creek and protected by copyright and trademark laws.
You may not use, reproduce, or distribute any content from the Site without our express written permission.

9. Third-Party Links

The Site may contain links to third-party websites.
We are not responsible for the content, policies, or practices of third-party websites and encourage you to review their terms and policies.

10. Changes to Terms

We may update these Terms from time to time.
Changes will be posted on this page with the updated "Last updated" date.
Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms and your use of the Site are governed by the laws of the State of Louisiana, without regard to its conflict of laws principles.

12. Contact Us

If you have any questions about these Terms or need support, please contact us:

Email: devin@turtlecreek.us
Phone: 504-777-3248