Shipping policy

 

Last updated: April 21, 2025

Shipping Information

We are committed to delivering your order as quickly and reliably as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Time

We offer standard and expedited shipping options at checkout.
Estimated delivery time is 3–7 business days for standard shipping, depending on your location.

Please note: Delivery estimates are provided by the carrier and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your order size, weight, and destination.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Shipping Restrictions

We currently ship to addresses within the United States only.
We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

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Shipping Issues

Turtle Creek is not responsible for lost, stolen, or delayed packages once they have been handed to the carrier.
If your order is marked as "Delivered" but you did not receive it, please first check with neighbors, your local post office, or the shipping carrier.

If you still cannot locate your package, please contact us at:

Email: devin@turtlecreek.us
Phone: 504-777-3248

We will do our best to assist you.